Complaint and Grievance Systems
Norwich University gives students several options for filing complaints and grievances, depending on the context of the situation and the student’s lifestyle.
Students are requested to work with, and try to resolve any dispute or grievance with, the people or office(s) most closely involved. If that step does not produce an acceptable outcome, the student is advised to work with the senior executive or Provost Cabinet member, or their designee of that department.
Students who have complaints relating to grades, please review the process in the catalog to appeal grades. For other concerns related to academics, please review the Academic Petitions section of the catalog for grievance procedures.
For students who have unresolved complaints relating to academic matters, please contact Academic Affairs / the Provost’s Office.
Academic Affairs
Elaine Ciero
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(802) 485-2025
For students enrolled in residential programs who have complaints respective to any student life-related issue, including Corps of Cadets and civilian life, athletics or technology, please contact:
Student Affairs
Sadie E. Hale
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(802) 485-2135
Students with complaints regarding any Title IX discrimination matter should contact:
Title IX – Sexual Discrimination
Danielle Slauzis
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(802) 485-2144
Students who have complaints about their student billing account may contact:
Financial Affairs
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(802) 485-3015
Students who have complaints regarding admissions and/or financial aid should contact:
Enrollment Management
Jane Joslin
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(802) 485-2013
If any dispute is not resolved to the student's satisfaction, there are resources outside of Norwich University that may assist with filing complaints and grievances.
These resources include: