Norwich

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Complaint and Grievance Systems

Norwich University gives students several options for filing complaints and grievances, depending on the context of the situation and the lifestyle of the student.

Students are requested to work with, and try to resolve any dispute or grievance with, the person(s) or office(s) most closely involved. If that step does not produce an acceptable outcome, the student is advised to work with the Senior Executive or Provost Cabinet member, or their designee of that department.

For students enrolled in Residential Programs who have complaints relating to grades, please review the process in the catalog to appeal grades. For other concerns related to academics, please review the Academic Petitions section of the catalog for grievance procedures.

For students who have unresolved complaints relating to academic matters, please contact Academic Affairs / Office of the Provost.

Academic Affairs
Milena Yasus
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(802) 485-2025

For students enrolled in Residential Programs who have complaints respective to any student life related issue, including Corps of Cadets and civilian life, athletics or technology, please contact:

Student Affairs
Kelly Smith
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(802) 485-2135

Students with complaints regarding any Title IX discrimination matter should contact:

Title IX – Sexual Discrimination
Matthew Roche
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(802) 485-2144

Students who have complaints about their student billing account may contact:

Financial Affairs
Kyle Marie Southworth
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(802) 485-2040

Students who have complaints regarding admissions and/or financial aid should contact:

Enrollment Management
Jane Joslin
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(802) 485-2013

For students enrolled in online College of Graduate and Continuing Studies (CGCS) who have complaints relating to grades, please review the process in the catalog to appeal grades.

For other concerns relating to academics, please review the Academic Petitions section of the catalog for grievance procedures.

For students who have unresolved complaints relating to the aforementioned or other student support matters, they are asked to contact:

CGCS Administration
Jessie Drown
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(802) 485-2730

If any dispute is not resolved to the student's satisfaction, there are resources outside of Norwich University that may assist with filing complaints and grievances.

These resources include:

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Whatever you think you're capable of, you can achieve here—and more. Learn how a Norwich education prepares you to lead in a career you love.

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Accreditation and Recognition

Regional Accreditation Norwich University is accredited by the New England Commission of Higher Education (NECHE), known formerly as the Commission on Institutions of Higher Education of the New England Association of Schools and Colleges, Inc. (NEASC).
National Recognition The National Security Agency and Department of Homeland Security have designated Norwich University as a Center of Academic Excellence in Cyber Defense.
State Authorization Norwich University has been approved by the Vermont Agency of Education to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). Participation in NC-SARA provides Norwich University with reciprocity to offer online/distance learning programs to residents of the other NC-SARA states.
Professional Accreditation Norwich University's Project Management concentration in both the MBA and Master of Science in Information Security and Assurance programs is accredited by the PMI Global Accreditation Center for Project Management Education Programs (GAC).
Program Accreditation Norwich University's master's program in nursing is accredited by the Commission on Collegiate Nursing Education.
Program Accreditation Norwich University's Civil Engineering & Environmental Science, Electrical & Computer Engineering, and Mechanical Engineering programs are accredited by the Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology.
Program Accreditation Norwich University's Architecture program is accredited by the National Architecture Accreditation Board.
Program Accreditation Norwich University is a member of the Associate of Collegiate Schools of Architecture
Program Accreditation Norwich University is a member of the Architectural Research Centers Consortium.
Program Accreditation Norwich University's MBA program is accredited by the Accreditation Council for Business Schools and Programs.
Athletic Program Norwich University's Athletic Training program is accredited by the Commission on Accreditation of Athletic Training Education
Education Programs Norwich University's education preparation programs are accredited by Vermont’s Agency of Education’s Result’s Oriented Program Approval (ROPA)
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Norwich University admits students of any race, color, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, color, national and ethnic origin in administration of its educational policies, admissions policies, scholarship and loan programs, and athletic and other school-administered programs.