Payment Plan Options – FAQs

Q: What are Norwich University’s payment plan(s) offerings?
A: Students may enroll only in a single plan per term. Payment plans are set up by semester only. You may set up a five-to-four-month plan. 

Q: May I enroll in a plan before I have an account balance for the semester?
A: No. You will need to have received your bill for the semester, which cannot be generated until you have been registered.

Q: What payment methods can I use when enrolling in my Norwich University payment plan?
A: You can sign up for a payment plan and pay via ACH (direct debit from your bank account), credit or debit card. You can make a one-time payment as well using the same payment methods.

Q: What fees are charged for enrolling in a Norwich University Payment Plan that I am eligible for?
A: Enrollment fee = $40 per semester; late fee = $65.

Q: Does Norwich University charge a credit card service fee if I use my credit card to enroll in a payment plan? 
A: You may also use a credit card with NUpay. Accepted credit cards are Visa, MasterCard, Discover and American Express. A nonrefundable 2.85% ($3 minimum) service fee is charged in addition to the account payment amount.

Q: May I pay by cash if I signed up for a payment plan?
A: Payments through any method will reduce your plan amount automatically. Any payment you make to Norwich University will go toward your next plan installment.

Q: Can I still enroll in a plan if I have financial aid? How does that affect my plan?
A: At enrollment, the payment plan is calculated on the balance owed after all payments and/or financial aid credits are deducted from the amount due. Financial aid awarded after the initiation of the plan reduces all installments equally.

Q: When will my payment post to my student account?
A: Your payments are posted immediately as soon as a payment is processed successfully.

Q: Why do I see an amount due for an installment I already paid?
A: Installments reopen if their due dates have not passed and you have new charges on your student account.

The plan is set up to pay your charges for a number of items, such as tuition, fees, (and books, if you have financial aid). Anytime you have new charges for those items, your plan installment amounts will increase. Anytime you have payments or other new credits toward those items, your installment amounts will decrease.  Balances on Norwich University account recalculate overnight. If you do not see changes right away, check your account again in 24 hours. Monthly installment amounts will not adjust 14 days before a payment due date for changes to your account.  Your new payment amount will take effect on the following month’s payment.

Please note that the Norwich University plan prevents you from making another payment on the same day to prevent overpayment or double payment.

An email notification is sent following each recalculation reflecting the new payment amount. You will also receive a reminder email that your monthly installment is due three days before the installment due date.

Q: Can my family or other authorized users have access to my student account?
A: Students may set up authorized users to view their billing information and/or their student bill on his or her behalf. Please note that, in accordance with the Family Educational Rights and Privacy Act, this does not allow the authorized user to view the student’s academic records, course schedule, or other personal information. Authorized users may view student account activity, make payments, and set up payment plans. 

Instructions : Log into NU Pay.

• Log into ssb.norwich.edu
• Select “Student Services”, then select "Student Account"
• Select either "Account Information" or "Account Detail for Term", then click the "Pay Now" button.

Set up your Authorized User(s) by clicking on the “Authorized Users” tab. Click “Add Authorized User,” enter the email address of the authorized user, and you will grant the user permission to view student account information. Click ‘Continue’ to finalize.

Students cannot make payments toward a plan set up by an authorized user.  If your authorized user enrolled in the plan, you can see it, but the authorized user must make the payments.

Q: How do my parents access my account in Norwich University?
A: https://secure.touchnet.net/C20356_tsa/web/login.jsp

Q: May my parents both pay on one payment plan?
A: The student may sign up for the plan themselves and then give access to each parent as an authorized user. Each parent will pay his or her personally agreed upon portion of the plan each month.

Q: What if I no longer want to attend classes after registration?
A: You have to withdraw formally from classes. Contact the Center for Student Success at This email address is being protected from spambots. You need JavaScript enabled to view it.  to ensure that you are no longer enrolled and that you are removed from your payment plan. Please do not assume your registration and/or payment plan will be automatically dropped/cancelled for non-payment.

Q: Whom do I call with Norwich University payment plan questions?
A: Payment Plans Support number: 833-269-3675. Our dedicated Tuition Payment Plan support representatives will be able to answer questions related to your account balance, plan details, installment payment status and plan agreement.