Norwich University is a diversified academic institution that educates residential students, leading both military and civilian lifestyles, and working adults across the globe. Norwich offers a broad selection of traditional and distance-learning programs culminating in baccalaureate and master's degrees, and graduate certificates. Founded in 1819 by U.S. Army Capt. Alden Partridge, Norwich is the oldest private military college in the country and the birthplace of the Reserve Officers' Training Corps (ROTC).
Along with specific items listed under each job posting’s “To apply” heading, you will need to complete and submit a Norwich University Employment Application.
User Support Specialist
Norwich University User Support Specialists are responsible for providing computing and telecommunications support to the Norwich Community via email, phones and walk-ins. Responsibilities include installing, configuring, troubleshooting and repairing a wide variety of microcomputer hardware, related peripherals and software, networking as well as a variety of Audio/Visual Systems.
Answer questions directed to the helpdesk accurately, concisely and in a timely fashion, in accordance to Service Level Agreements.
Responsible for the installation, maintenance, support and repair of a large variety of microcomputer hardware, computers, scanners and data storage devices.
Ability to use provided resources to seek out/research information and solutions not immediately known.
Enter/complete Service requests or schedule training sessions for problems not immediately answerable.
Responsible for the creation of training materials, schedule and conduct training sessions on MS Office, Windows 7 and other University supported software.
Responsible for a working knowledge of University/Department Specific Applications and Procedures
Assists with other office functions as requested by supervisor.
Performs first line analysis of computer networking problems.
Makes recommendations to staff and faculty regarding purchasing or upgrading of computer equipment.
Assists in maintenance of computer hardware inventory and compliance with all licensed software products and warranties.
Maintains inventory of computer related consumable supplies.
Assists network technician with network installation and repair.
B.S. or A.S. with 2 years of experience or comparable experience.
Excellent customer service skills - including patience and ability to hear and understand customer concerns.
Ability to learn quickly and to handle multiple tasks simultaneously.
Ability to stand for up to 3 hours, lift 50 lbs, listen and talk on the phone for up to 8 hours.
Extensive knowledge of at least one productivity application suite, Windows OS and Mac OS. Knowledge of microcomputer hardware installation, support and repair procedures.
Knowledge of University owned software and installation procedures.
Ability to manage multiple priorities and tasks while demonstrating resourcefulness.
Ability to communicate clearly with all employees with varying levels of expertise.
Ability to promote the mission and goals of the Information Technology Services department throughout the University community.
Reliable work attendance/Transportation.
Please submit a cover letter, resume and Norwich University Employment Application to
User Support Specialist Search, via email: firstname.lastname@example.org.
Sep. 24, 2013
Norwich University is an Equal Opportunity Employer offering a comprehensive benefit package that includes medical, dental, group life and long term disability insurance, flexible-spending accounts for health and dependant care, a retirement annuity plan and tuition scholarships for eligible employees and their family members.
Norwich University participates in E-Verify. (Español)