Norwich University is a diversified academic institution that educates residential students, leading both military and civilian lifestyles, and working adults across the globe. Norwich offers a broad selection of traditional and distance-learning programs culminating in baccalaureate and master's degrees, and graduate certificates. Founded in 1819 by U.S. Army Capt. Alden Partridge, Norwich is the oldest private military college in the country and the birthplace of the Reserve Officers' Training Corps (ROTC).
Along with specific items listed under each job posting’s “To apply” heading, you will need to complete and submit a Norwich University Employment Application.
Customer Service Assistant
The Office of Admissions seeks a qualified individual to join our customer service/visitation team in the support of our mission to recruit students for Norwich University, reporting to the Customer Service Manager. The job entails a number of functions including answering the central phone line for the University and transferring calls to the appropriate individuals/offices within the University. The position schedules appointments for visitors with various University offices, produces visitation itineraries, serves as first contact for visiting students and families and acts as facilitator for visitors during the visitation experience. The position participates in the coordination and administration of all special events to include: Open Houses, NU Experiences and other special visitation opportunities. The Customer Service Assistant will also enter data into the University database as directed.
• Answer the central phone line for the university and transfer calls to the appropriate individuals and/or offices
• Assist the Customer Service Manager with scheduling appointments for visitors and coordinate interviews with the requested University personnel.
• Produce itineraries for visitors
• Data entry
• Assist with Special Events
• Attend to the needs of our visitors and ensure that the admissions area is presentable at all times
• Responsible for refreshment supplies and re-ordering inventory
• Other duties as assigned
A High School diploma is required. The qualified candidate will be personable, articulate and neat in appearance. Telephone and communication skills and the ability to multi-task are critical. The ideal candidate must be proficient in Microsoft Office suite to include Word and Excel. Experience with data entry and use of database software (Banner) a plus. Although the position is mostly Monday – Friday, 8:00 – 4:30, there will be events that will require work beyond the regular day and could include weekends as well.
Please submit a cover letter, resume and Norwich University Employment Application to
Customer Service Assistant Search, via email: firstname.lastname@example.org.
Feb. 28, 2013
Norwich University is an Equal Opportunity Employer offering a comprehensive benefit package that includes medical, dental, group life and long term disability insurance, flexible-spending accounts for health and dependant care, a retirement annuity plan and tuition scholarships for eligible employees and their family members.
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