Norwich University is a diversified academic institution that educates residential students, leading both military and civilian lifestyles, and working adults across the globe. Norwich offers a broad selection of traditional and distance-learning programs culminating in baccalaureate and master's degrees, and graduate certificates. Founded in 1819 by U.S. Army Capt. Alden Partridge, Norwich is the oldest private military college in the country and the birthplace of the Reserve Officers' Training Corps (ROTC).
Along with specific items listed under each job posting’s “To apply” heading, you will need to complete and submit a Norwich University Employment Application.
Director of Admissions & Recruitment - CGCS
The Director of Admissions and Recruitment is responsible for leadership and oversight of all adult-student recruiting and admissions activities; daily operations for Norwich University’s degree completion and continuing education programs housed in the College of Graduate and Continuing Studies (CGCS); and new-student enrollment in an effort to meet CGCS growth targets. The director will directly supervise the admissions and recruitment staff and is responsible for recruiting, advising, and enrolling students. The director will be responsible for training the admissions staff to be knowledgeable regarding Norwich University’s respective academic programs, history, values, and major selling points. The director will work diligently to provide exceptional services to students and meet online enrollment goals while communicating the mission and values of Norwich University.
1. Build and lead an effective and highly motivated recruiting and admissions team. Oversee and manage recruitment and enrollment for CGCS degree completion and continuing education programs; develop strategic recruitment goals for the recruiting and admission team.
2. Manage the recruiting budget.
3. Oversee relationship and coordinate with third-party recruitment and admissions partner(s) for an effective and timely admissions process; implement best-practice in online admissions, document management, and application review processes; develop and implement admissions policies and procedures.
4. Compile weekly activity and forecast reports. Monitor, analyze, and report on recruiting and admissions data, satisfaction levels with admissions and student services; develop and implement recruitment and admissions strategies for improved student retention/persistence with emphasis on high-attrition groups.
5. Develop, implement, and continuously assess military student success programs to increase enrollments and retention.
6. Hiring of admissions staff; daily supervision and management of admissions staff, including training, coaching, mentoring, making staffing adjustments, and taking disciplinary action, as necessary.
7. Daily oversight of all CGCS admissions operations including reception, response to inquiries, communication planning and flow, admissions processing, file evaluation, admissions decisions, yield strategies and enrollment.
8. Daily monitoring of inquiries, applications, and enrollment goals and application processing.
9. Insure that admissions staff are utilizing best practices, follow up, and making every effort to meet and/or exceed lead, application and enrollment goals.
10. Develop strategies in collaboration with the associate dean and other CGCS team members to increase conversion rates and meet enrollment goals.
11. Emphasize the importance of excellent services to students and follow-through with prospects.
12. Promote and maintain a culture of collaboration, respect, and flexibility in the workplace, keeping admissions staff motivated and accountable for reaching their goals.
13. Encourage creative thinking and seek input from co-workers.
14. Maintain daily/weekly communication with remote staff, as necessary.
15. Conduct weekly staff meetings.
16. Coordinate written enrollment reports by group and individual as necessary.
17. Serve as a member of the Dean’s Advisory Group.
1. Minimum of a bachelor’s degree from an accredited institution of higher education.
2. Minimum of five years of supervisory experience in college admissions, enrollment services and/or sales management with preference given to intangible sales and/or proprietary education.
3. Demonstrated experience in hiring and building a successful team; ability to teach and coach others in consultative sales.
4. Excellent interpersonal, administrative, and communication skills, both written and verbal.
5. Willingness to lead and manage change.
6. Strong process and systems thinker.
7. Flexible, energetic, and positive team-player.
8. Ability to work in a fast-paced, team-oriented environment; willingness to work a flexible schedule including weekend and evening hours.
Must be authorized to work for any employer in the U.S.
Please submit a cover letter, resume and Norwich University Employment Application to
Director of A&R - CGCS Search, via email: firstname.lastname@example.org.
April 25, 2013
Norwich University is an Equal Opportunity Employer offering a comprehensive benefit package that includes medical, dental, group life and long term disability insurance, flexible-spending accounts for health and dependant care, a retirement annuity plan and tuition scholarships for eligible employees and their family members.
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