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Norwich University is a diversified academic institution that educates residential students, leading both military and civilian lifestyles, and working adults across the globe. Norwich offers a broad selection of traditional and distance-learning programs culminating in baccalaureate and master's degrees, and graduate certificates. Founded in 1819 by U.S. Army Capt. Alden Partridge, Norwich is the oldest private military college in the country and the birthplace of the Reserve Officers' Training Corps (ROTC).

Administrative/Manager/Professional

Along with specific items listed under each job posting’s “To apply” heading, you will need to complete and submit a Norwich University Employment Application.

Assistant Director of Financial Aid for Online Programs (updated)

Description:

This individual is a vital part of the Office of Student Financial Planning and processes financial aid for all of the students enrolled in the online graduate programs at Norwich University.

Responsibilities:

Responsible for awarding all aid to students enrolled in the College of Continuing and Graduate Studies including all correspondence with students via phone, e-mail and mail. Must have a firm understanding of the financial aid rules and regulations and is responsible for carrying out the customer service guidelines outlined by the University. Responsible for ensuring that the student has filed all the proper paperwork necessary for federal eligibility and sending award notifications. The Assistant Director receives reports from the loan processor detailing whether students receiving loans have completed the required entrance counseling and Promissory Notes and performs verification on files selected by the DOE as well as processing Title IV refund calculations for students who withdraw during a semester. Works closely with the Veteran’s Certifying Official to award Veteran’s Benefits to the students who receive them and sends exit counseling materials to students who graduate or withdraw.

In addition, will supervise one or two student employees and in the future, will possibly oversee a counselor position.

Qualifications:

The ideal candidate will have at least three years progressive experience working in a financial aid office and possess a firm understanding of the rules and regulations that govern financial aid. It is essential that this person have a strong background in customer service and posses excellent verbal and written communication skills. The candidate must be proficient in Microsoft Office and it is helpful to have experience using Banner, Powerfaids, and OnBase. Having some supervisory experience will also be helpful. A bachelor’s degree is required.

To apply:

Please submit a cover letter, resume and Norwich University Employment Application to Financial Aid Search, via email: jobs@norwich.edu.

Sep. 24, 2012

Norwich University is an Equal Opportunity Employer offering a comprehensive benefit package that includes medical, dental, group life and long term disability insurance, flexible-spending accounts for health and dependant care, a retirement annuity plan and tuition scholarships for eligible employees and their family members.

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