Parents’ NUpay FAQ

E-billing questions

How do I get my student’s bill?

Student bills are sent electronically through Norwich University’s billing and payment system known as NUpay Once a bill has been sent to NUpay, Norwich will notify the student through their Norwich email account. Students may set up their parents — or anyone else — to access their bill as Authorized Payers. Authorized Payers will receive their own email notification that the bill has been posted to NUpay The notification will also include a link to NUpay and is a convenient way to access the system.

How do I become an Authorized Payer?

The student must set up an Authorized Payer. Due to privacy regulations, Norwich personnel cannot do this for you. This can be done quickly by following these step-by-step instructions. The student will:

  • Log into (Enter the username and password sent to students in their welcome letter).
  • Select “Banner Web” tab at the top of the page. If prompted, select “Enter Secure Area”
  • Log in to Self Service Banner using their Norwich ID number (A########) and PIN, which were also included in the welcome letter.
  • Click on “Student Services & Financial Aid”.
  • Click on “Pay online with NUpay”.
  • Follow the navigation on the left to set up an Authorized Payer.

Parents will then receive an email that includes a link to NUpay and the username created for you by your student. Before accessing NUpay as an Authorized Payer, you will first need to have the password your student established. For security reasons the password is not included in the email.

What do I do if I forget my password?

Your student must assist you because Norwich personnel do not have access to passwords. He or she can create a new one for you by clicking the edit icon under the Authorized Payer section of NUpay and then clicking Reset Password. NUpay will email you a new password.

Please note that when you login and the system prompts you for your “old” password, it does not mean the one that has been forgotten. The “old” password means the password you have just received by email. This will be a 10-character password mixing letters and numbers. During this process you may then change your password to something more memorable.

I’m an Authorized Payer. How do I log in?

The link to NUpay is conveniently included in the e-mail notice sent to you to let you know that the bill has been posted to NUpay, or you can use the link below.
NUpay Authorized Payer login

What if I don’t have a computer at home?

If you do not have access to a computer, your student can print a copy of the e-bill for you.


E-payment questions

What are my payment options using NUpay?

You may use either an e-check or a credit card. E-checks are simply a debit to your checking or savings account and are also referred to as ACH payments. Any checking account can be used provided it is with a US bank and payment is in US dollars. There is no university fee for paying with an e-check, and many parents prefer it over a regular check for convenience and expediency. To pay by e-check you must have your bank routing number (also known as the ABA) and your account number. The routing number has nine digits and can be found in the bottom left corner of your paper check.

You may also use a credit card with NUpay. Accepted credit cards are VISA, MasterCard, Discover and American Express. A 2.75% service fee is charged in addition to the account payment amount and is a non-refundable fee.

Why is there a convenience fee for using a credit card?

Because there is an additional cost for accepting credit cards as payment, it is more equitable to ask the person using the card to absorb the additional cost and not have it reduce the resources of all Norwich students. If parents elect to pay with a regular check, e-check, cash or money order, there is no fee.

May I make a credit card payment over the phone?

Credit card payments may only be made through NUpay.

Can I use my credit card checks to make an e-check payment?

Checks you receive from your credit card company cannot be used for an e-check. They will be returned by the bank as Account Not Found and may subject you to additional fees. You may use these checks through the mail only.

How long does it take for my payment to post to the student account?

The daily payment cut-off time is 5 p.m. Eastern Standard Time. If you make a payment before this time, it will post to your student’s account the next business day.

I’m not comfortable making an electronic payment. Must I?

No. Electronic payments are offered to parents as an option for their ease and convenience. Although NUpay is a safe and secure way to pay your student account, the Bursar’s Office is happy to accept a paper check, cash or money order, but is not able to accept credit cards except through NUpay.

I don’t see a recent payment I made credited to my account on NUpay. Why is that?

The Current Statement is a snapshot in time of the student account and only reflects transactions to the account made as of the date of the statement. Payments made after this date will be seen on the next account statement.

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