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What is interlibrary loan (ILL)?

Interlibrary Loan (ILL) refers to the borrowing and lending of materials between libraries. ILL helps patrons obtain materials that are not available in their own library.

Who may use ILL?

Faculty, staff, and students are eligible for ILL services.

Can School of Graduate Studies (SGS) students request materials on ILL?

Yes, online students can submit requests electronically using one of the online ILL forms for articles or books (note: you will need your Institutional ID/A number) when the material is not available online. Keep in mind that it could take up to a week to 10 days to fill an ILL request. SGS students are strongly encouraged to use our many electronic resources for accessing e-books and full-text journal articles as this is the most time efficient way to access materials.

Generally, articles will be delivered electronically as pdf attachments to your email account. Articles do not need to be returned.

If a book is available in our collection or can be purchased for our collection, we will send the book to online students for a 90-day loan with a return mailing label.

Our library does not borrow material from other libraries for online students, since the loan period from the lending library does not allow sufficient time for shipping to the online student’s location. Upon request, our library will try to help you find libraries in your local area that may have the item or you can check on the interlibrary loan services offered at your home library.

We will make every effort to fill requests but may not be able to fill all requests.

How do I submit an ILL request?

Requests can be submitted through the online forms. In WorldCat, you may use the ILL link to submit your request. Paper ILL request forms are also available in the library at the circulation desk.

How much time does a request take?

Allow yourself about 10 days for your loan to be filled -- please plan ahead. Most requests are filled within a week to 10 days, but some items take longer. If we cannot obtain the material via ILL, you will be notified.

If you urgently need material...

Let the ILL staff know how soon you need the material, and we can place a RUSH on your request.

What are the costs of an interlibrary loan?

There is no charge for interlibrary loan.

What happens when the requested material arrives?

You will be notified by email or phone when materials arrive. You can check on the status of your loan with the ILL office, as well. ILL books can be picked up at the circulation desk. ILL articles will be delivered via email whenever possible. SGS students and faculty will receive books by mail and articles by email.

How long can I keep materials?

Due dates for books and other returnable materials are determined by the lending library, usually 2-4 weeks. All returnable material will have a book band attached to it with a due date; please do not remove this band. SGS students and faculty may keep Kreitzberg Library books for 90 days. Photocopies of articles may be kept and do not have to be returned.

May I renew an ILL?

You may request a renewal as long as the material is not already overdue. Keep in mind that renewals are not always possible. Call Deb Ahlers at 802.485.2174 or Tammy Hunt at 802.485.2182 or email the ILL office at nuill@norwich.edu to request a renewal.

What if materials aren’t returned on time?

If you fail to return ILL material on time, up to two overdue notices will be sent as a reminder. After 10 days, a third overdue notice will be sent, and ILL privileges will be suspended until the material is returned. Students will be fined $2 for each day an ILL is overdue with a maximum $10 fine per item. If the item is not returned 2 weeks from the due date, you will be billed for the replacement cost ($60 minimum) and processing fee ($10). The replacement cost will be refunded when the outstanding item is return but the processing fee is non-refundable.

What do I do with my loan(s) when I am finished?

All ILL materials MUST be returned on time to the circulation desk. SGS students and faculty may use the return mailing label and are responsible for return postage and costs incurred from books being lost in the mail.

Can I borrow theses or dissertations on ILL?

If a patron requests such a title, every effort will be made to obtain it through normal ILL channels. Many libraries will not loan these items on ILL, and the library ordinarily does not purchase theses or dissertations. However, if it is not available for loan, the library will provide the patron with the information on how to purchase the item from UMI.

Can I borrow a textbook on ILL?

No.  If the textbook is for a course currently offered at Norwich, students should purchase their own copy.  A reference librarian can assist you in finding purchasing information for textbooks. 

If you have a question or comment about the Library's website, please e-mail library@norwich.edu.