Norwich University


Chat live with a reference librarian during certain hours each week. If the librarian is not online, leave a message with your contact information or e-mail us at refdesk@norwich.edu.


The Reference Librarians are here to answer your research questions and to help you become a more effective researcher.

There are four ways to contact the Reference Desk:

The Reference Desk is located near the center of the main floor of the Kreitzberg Library. Reference Librarians at the Reference Desk provide guidance and instruction in the use of the Library and its resources. Telephone service at the Reference Desk provides quick information (directional and ready reference). Please don’t hesitate to consult a librarian for any library or information related question.

If a Reference Librarian is not available at the Reference Desk ask for assistance at the Circulation Desk.

Reference Desk Hours

FALL & SPRING SEMESTERS

  • Morning
    • Monday - Friday: 9:00 AM - Noon,
      Librarian on call, ask at Circulation Desk.
  • Afternoon
    • Monday - Friday: 1:00 - 4:30 PM
    • Sunday: 4:00 - 8:00 PM
  • Evening
    • Monday - Thursday: 6:30 - 9:30 PM

SUMMER SESSIONS

  • Morning & Afternoon
    • Monday – Friday: 8:00 AM - 4:00 PM,
      Librarian on call, ask at Circulation Desk.

About Instant Messaging

The Kreitzberg Library is offering reference assistance through instant messaging.

You can chat with us through the chat interface on the left-hand side of this page (you do not need an IM account to use this) or using the following screen names.

Hours of availability (when classes are in session):

  • Mondays: 1:00 PM to 4:30 PM and 6:30 PM to 9:30 PM Eastern Time
  • Tuesdays: 1:00 PM to 4:30 PM and 6:30 PM to 9:30 PM Eastern Time
  • Wednesdays: 1:00 PM to 4:30 PM and 6:30 PM to 9:30 PM Eastern Time
  • Thursdays: 1:00 PM to 4:30 PM and 6:30 PM to 9:30 PM Eastern Time
  • Fridays: 1:00 PM to 4:30 PM Eastern Time
  • And by prior request (email the Reference Desk to request an appointment).

When Norwich is open and classes are not in session, the librarians will be available via IM during the afternoon hours.

Reference librarians may be available at other times, as well. Here you can see if a Reference librarian is online:

Reference Librarian Status:

If you do not have an instant messaging client installed on your computer, you can use AIM Express (for AOL), MSN Web Messenger (for MSN) or Meebo (for any) to chat through your browser. You must, however, have a free account with one of the three providers (AOL, MSN, or Yahoo) mentioned above.

If you have a question or comment about the Library's website, please e-mail library@norwich.edu.